Integrated Ticketing System in Shared Hosting
Our Linux shared hosting come with an integrated trouble ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in the very same place – payments, website files, emails, support tickets, etc., eliminating the need to go through different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several clicks of the mouse without leaving your Control Panel. During the process, you may pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you fix any particular problem even before you open a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more convenient to manage everything in one single location, so we have implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the correspondence with our customer care team along with your sites, so you will not have to remember an additional logon name for another admin interface. You will be able to open a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the content hosted in your account. On top of that, you can go through older tickets using an intelligent search box or check relevant FAQ articles, which include solutions to commonly experienced difficulties. The built-in ticketing system is monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you out.