A ticketing system is the most popular means of correspondence that web hosting companies offer to their customers. It’s most often part of the billing account and is the fastest way to resolve an issue that requires a certain period of time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments provided by either party will be stored in the same location in case somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to complete a specific procedure or to contact the hosting company’s client support staff. In case you desire to manage a number of domains and each one of them is hosted in its own account, you will have to use even more accounts at the same time. Also, it could take a substantial period of time for the provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come with an integrated trouble ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in the very same place – payments, website files, emails, support tickets, etc., eliminating the need to go through different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several clicks of the mouse without leaving your Control Panel. During the process, you may pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you fix any particular problem even before you open a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it far more convenient to manage everything in one single location, so we have implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the correspondence with our customer care team along with your sites, so you will not have to remember an additional logon name for another admin interface. You will be able to open a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the content hosted in your account. On top of that, you can go through older tickets using an intelligent search box or check relevant FAQ articles, which include solutions to commonly experienced difficulties. The built-in ticketing system is monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you out.