A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It is a very efficient method to get some info about the web hosting services or get some problem resolved since you're speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of errors any time you exchange data like usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you can do another thing while the agent investigates the issue involved. Furthermore, you are able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone rates that you'll have to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

We provide a live chat assistance service for all of the Linux shared hosting that we offer and we're able to support you with almost everything live. In case you don't have an account with our company yet, we can give you more information about the plans in order to help you to get the most appropriate plan. If you are an active client, we will be able to assist you with any billing or general matter and with plenty of common technical problems, for instance an email address installation in a desktop email client. In case you cannot phone us for whatever reason or you're in a country where we do not have a local telephone number, our live chat is the best option to get in touch with us. Of course, some troubles require longer time to investigate and test, which means that you will have to open a ticket to our technicians, however, we are able to save you time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our future and active customers. If you're searching for a new hosting account, you'll be able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated hosting so as to pick the optimal package for your web sites. In case you already own an account with us, we can support you in a very timely manner with billing, general and 1st level technicalmatters. Though in some instances you will have to open a support ticket as there are problems that can't be resolved on the live chat, we'll be able to assist you with numerous basic jobs, such as setting up an email account in an e-mail client or redirecting one domain to another. In this way, you'll benefit from quick assistance and you'll save many hours.