Should you ever face a problem with your website and be incapable of rectifying it, ask the respective hosting company’s technical support staff to help you get the website back online. A timely solution would be best, but lots of hosting companies reply within 24 hours and even more, especially if you’re working with a hosting reseller. Even if the problem can be resolved without much difficulty, your site may not work satisfactorily or it may not be reachable whatsoever for an extended span of time, so you may lose potential customers as it is extremely unlikely that anybody will be happy to go back to an inoperational website. With this in mind, you should make sure not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If an app update doesn’t proceed smoothly or if you erase something by chance, for example, the site must be restored quickly so as to avoid lengthened downtime.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a 60-minute reply guarantee, which implies that irrespective of what query or difficulty you may have, we will always be there to help you out. In fact, it seldom takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both sales and technical matters. Our help desk staff reps are available 24/7, even on public holidays and weekends, which means that you’ll get instant assistance at all times. We are aware of exactly how precious time can be, so by the time we respond to your email or support ticket, we’ll have enquired into the matter and, in case we haven’t figured out a solution, we’ll provide you with more information about what you have to do on your end – if the situation demands it. With our support services, you can rest assured that there will be someone to help you straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a client support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll have a reply within less than sixty minutes. You can touch base with us whenever you want with regard to technical, general or billing issues and given the fact that we’re available to you around the clock, you’ll always obtain assistance in a timely fashion. Depending on the particular issue or question, we’ll provide you with more info, resolve the complication if it has been caused by something within our reach or instruct you on how to proceed in case you have to adjust a specific setting for an Internet application that we can’t access. You can just forget about waiting around for an entire day for every answer. The fact is, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.