Despite the fact that this isn't the mainfactor to help you identify a dependable shared hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody every time you're in need of assistance. The telephone support for web hosting services may range from general to professional, which means that the issues that can be resolved through a phone call vary based on the specific supplier. In most cases, these matters are simpler and feature billing or 1st level tech issues because more difficult tasks usually require a support ticket where both you and the system administrators can track what's going on with a specific situation. However, the option to call your service provider can save you lots of time and efforts for the numerous small things which will eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hours daily, you are able to contact us and speak with one of our customer support representatives to learn more about all of the Linux shared hosting that we provide and make sure that our servers meet the system requirements for your sites before you purchase anything. For your benefit, we have phone numbers on 3 continents so that you can call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to call us about general and billing matters, and about some technical issues. In case the trouble is strictly technical or it needs more time to analyze, you'll have to use our ticketing system, which will enable both you and our tech support crew to monitor the details supplied by each side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any questions about the semi-dedicated server packages that we supply. Whether you'd like to learn more about our plans, you have a billing issue or some general issue, you can just give us a call. Though some more technical problems could need a ticket to give time to our tech support crew to investigate, we're able to help you with many technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have a global number where you're able to reach us.