24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting packages are round-the-clock, which means that you can forget about waiting for several days in order to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you already have an account, you'll be able to open a support ticket in addition to the other three options for communication. You can pick the best way to contact us depending on where you are or the equipment you're using. We can easily help you for almost any hosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get quick support, especially when your web site is not functioning efficiently for some reason. Our Linux semi-dedicated hosting come with 24/7 customer and tech support, thus in case anything comes up, you can use several ways to contact us - telephone line with a few local numbers worldwide, live chat, emails and support tickets. The first two options are for billing, pre-sales and general matters, so in case you do not have an account yet, for example, you're able to receive more details about our solutions, or we can help you with less difficult technical issues. The second two options are for strictly technical troubles or everything that's more time-consuming considering that it's more convenient to follow the dialogue between you and our tech support crew. The warranted max answer time for them is just 1 hour, the regular one - 15-20 min, therefore you won't need to wait for an entire day so as to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max answer time warranty, you will benefit from lightning-fast support when you buy a dedicated server from our company. Our customer and technical support crews are online 24/7/365, so any time you open a support ticket via your billing account or you send an email related to any issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the best option in case the issue involved needs longer time to be solved or when it has to be given to our admins, as it is much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.