Client Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response time guarantee for each trouble ticket or email that you send to the client service staff. We’ll quickly respond to all standard enquiries and forward right away the matter to our sysadmins if any additional assistance is needed. If you make use of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you preliminary.
An Exceptional Technical Support Service
Our help desk support team will be at your disposal 24/7 if you need help with our Web Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you require assistance tackling the ordinary admin tasks on your server, you can make use of our Optional Managed Services package, which includes backup hard drive space, OS updates every week, installation and troubleshooting services, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Our Web Control Panel has been installed by default for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the instructional articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Web Control Panel section.