1 hour ticket response
Timeliness is our number–one responsibility and that is the reason why we have a team of competent technicians who are ready to provide a quick answer to any question that you may have. Simply post your tech support ticket from the Web Control Panel and we will reply within 60 minutes in the worst case scenario. In fact, we work hard and aim for a 20–minute ticket response time.
A Top–Class Customer Care Service
We have a team of web hosting support professionals who are ready to reply to all your questions anytime you are in need of help. Almost all our customer care staff representatives have lots of years of experience in the Linux shared hosting industry, so you can always count on quick and adequate answers to your concerns.
An Easy–to–Navigate Help Center Section
Incorporated into the Web Control Panel is an intuitive Help Center section, which features a variety of information sources. You can search through a frequently updated knowledge base offering web hosting account administration articles and web site administration articles, watch our educational video tutorials or take a glimpse at the F.A.Q. archive.